Privacy Policy
TB Property Management LLC P
rivacy Policy
Last Updated: December 30, 2024
1. About This Policy
TB Property Management LLC operates as a real estate service company providing residential property management and construction permitting services. This privacy policy applies to all users of our services including residential tenants, prospective tenants, and construction permitting clients.
2. Information We Collect
For All Users:
Contact Information: Name, phone number, email address, mailing address
Communication Records: Text messages, emails, phone calls, service requests
Technical Data: IP addresses, device identifiers, SMS opt-in timestamps, message delivery confirmations, login credentials for tenant portal
For Residential Tenants:
Lease agreements, unit information, move-in/move-out dates, emergency contacts
Rental payment history, security deposits, late fees
Maintenance requests and property-specific communications
Tenant screening data (credit reports, employment verification, rental history)
For Construction Permitting Clients:
Project details, property addresses, permit applications
Contractor information, project timelines, permit status updates
Building plans, inspection reports, compliance documentation
Payment Information (All Services):
Banking details for ACH transfers, credit card information processed through third-party payment processors (we do not store complete card or account numbers)
3. How We Use Your Information
Residential Property Management:
Manage lease agreements and rental payments
Communicate property updates, maintenance schedules, and policy changes
Coordinate repairs and maintenance with service contractors
Send emergency notifications regarding property safety, utilities, or weather events
Process security deposit returns and lease renewals
Enforce lease terms and comply with Florida landlord-tenant law
Screen prospective tenants
Construction Permitting Services:
Submit and track permit applications with local authorities
Coordinate inspections and compliance requirements
Communicate project status, approval timelines, and regulatory updates
Maintain project documentation and permit records
4. SMS/Text Messaging Program
By providing your mobile number to TB Property Management LLC, you consent to receive automated text messages related to your services.
For Residential Tenants - Message Types:
Rent payment reminders and confirmations
Maintenance appointment scheduling and updates
Lease renewal notices and policy changes
Property inspection notifications
Emergency facility alerts (water shutoffs, fire alarms, severe weather)
Move-in/move-out instructions
For Construction Permitting Clients - Message Types:
Permit application status updates
Inspection scheduling and results
Regulatory compliance notifications
Project milestone alerts
Document submission reminders
Message Frequency: Varies based on service type and activity level (typically 2-10 messages per month)
Opt-Out: Text STOP to unsubscribe at any time. You will receive one final confirmation message.
Help: Text HELP for assistance or contact us at 813-669-0087
Costs: Message and data rates may apply per your wireless carrier's plan. You are responsible for all carrier charges.
5. Information Sharing
We DO NOT:
Sell your personal information to third parties
Share your mobile number or SMS opt-in data for marketing purposes
Use your data for affiliate promotional campaigns
We MAY share your information with:
For Property Management Services:
Service contractors (plumbers, electricians, HVAC, etc.) to fulfill maintenance requests
Payment processors for rent collection and transactions
Property owners when managing properties on their behalf
Tenant screening services (credit bureaus, background check providers)
Insurance providers for claims processing
For Construction Permitting Services:
Local government permitting offices and building departments
Licensed contractors and subcontractors working on permitted projects
Inspection agencies and code enforcement officials
Title companies and real estate attorneys when required for closings
For All Services:
Legal authorities when required by law, court order, or to protect our legal rights
Professional service providers (accountants, attorneys) under confidentiality agreements
All third parties are contractually obligated to protect your information and may not use it for their own purposes.
6. Data Security
We implement reasonable security measures including:
Encrypted data transmission (SSL/TLS)
Secure password-protected servers and tenant portal
Restricted employee access based on job function
Regular security audits and software updates
No electronic system is 100% secure. We cannot guarantee absolute security but maintain industry-standard protections.
7. Data Retention
Property Management Records:
Active tenants: Duration of tenancy plus 7 years
Former tenants: 7 years after lease termination
Declined applicants: 3 years
Construction Permitting Records:
Active projects: Duration of project plus 7 years
Completed projects: 7 years after permit closure
Permit applications: Per local government retention requirements (typically 5-10 years)
Retention periods comply with Florida statutes, IRS requirements, and legal statute of limitations.
8. Your Privacy Rights
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your data (subject to legal retention requirements)
Opt out of SMS communications at any time
Receive a copy of your information in a portable format
To exercise these rights, contact us on our website
9. Tenant Portal and Website
Our online tenant portal and website use:
Session cookies for login authentication
Analytics to track usage patterns and improve services
Secure encryption for data transmission
You can disable cookies through browser settings, though this may limit portal functionality.
10. Third-Party Services
We use third-party providers for:
Payment processing (rent collection, service fees)
Communication platforms (SMS, email delivery)
Document storage and management
Tenant screening and background checks
Permit tracking software
These providers operate under their own privacy policies. We are not responsible for third-party practices but select vendors with strong data protection standards.
11. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from minors without parental consent, except when minors are listed as occupants on lease agreements.
12. Changes to This Policy
We may modify this privacy policy at any time. Changes will be posted at www.tbpropertymanagement.com/privacy-policy with an updated date. Continued use of our services constitutes acceptance of updates.
13. Contact Information
For privacy questions, data requests, or to exercise your rights:
TB Property Management LLC
Phone: 813-669-0087
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST